Resume

Veterans Affairs Medical Center (Kentro)

• Built a ServiceNow dashboard to help technicians, site leads, and district managers nationwide meet and track performance
• Administered government-furnished equipment (GFE) in Active Directory with precise, audit-ready access controls
• Configured and managed Oracle Cerner EHR training environments with close attention to detail under stringent requirements
• Diagnosed and resolved issues during the VA's Cerner transition, troubleshooting associated devices to minimize downtime
• Installed and maintained IP phone devices and voicemail accounts in Cisco Call Manager and Unity for end users
• Tracked and managed government equipment in IBM Maximo for enterprise asset accounting
• Documented service tickets in ServiceNow with clear, detailed resolutions for reporting and operational transparency
• Managed user accounts and distribution groups in Microsoft 365, Exchange Admin Center, and Windows Active Directory
• Extended network infrastructure to a new telecommunications room, including switch provisioning and VLAN verification
• Rapidly learned government proprietary systems to independently diagnose and resolve end-user technical issues
• Serve as primary IT contact for Battle Creek VA leadership, providing clear communication and strong customer service

Western Michigan University, Computer Aided Engineering Center

• Supervised and trained a team of five system administrators and six lab attendants as SME across a range of systems
• Managed server setup, maintenance, and lifecycle for the WMU engineering campus using VMware ESXi
• Built and maintained specialized lab environments, including autonomous vehicle Linux labs and remote access setups, supporting end users
• Set up a Linux backup system to protect CAE Center server data from emergencies and accidental loss
• Led annual campus-wide computer imaging and other major technical projects, coordinating timelines across stakeholders
• Conducted interviews and made final hiring decisions, evaluating candidates' technical and communication skills
• Identified and resolved Tenable security vulnerabilities across Windows and Linux systems through careful analysis
• Troubleshot and provided guidance on networking issues across IP, VPN, DNS, firewalls, SSL certificates, and related areas

Scouting America

• Educate Scouts in programming and basic computer science
• Create a single-day course with lectures and projects that engages Scouts regardless of age and background
• Provide quality education to Scouts to aid them in attaining the programming merit badge

Western Michigan University with Dr. Robert Makin

DOI: 10.1557/s43580-025-01420-7, published October 2025

• Analyzed a technical scientific dataset, identifying and addressing class imbalance and other data quality issues
• Cleaned and preprocessed raw datasets for model training and optimization
• Improved model accuracy using Bayesian hyperparameter optimization and bootstrap aggregation
• Built a hybrid classical-quantum ML solution and compared performance across methodologies
• Designed a custom ensemble model using a variational quantum classifier with PennyLane
• Used SHAP values and other feature analysis techniques to interpret model behavior and feature insights
• Automated Python workflows and data pipelines using Docker, Woodpecker CI, and Forgejo
• Documented model architecture and results; presented findings at a research poster session

Western Michigan University, Senior Design Project

• Co-led full-stack development on a five-member team, handling both architecture decisions and day-to-day coordination
• Built UI/UX and back-end features using JavaScript, React Native, and multiple APIs
• Wrote thorough documentation to support maintainability and knowledge transfer to new developers
• Developed and ran test cases for front-end and back-end components
• Operated in an agile-based development process

Western Michigan University

3.89 GPA

Western Michigan University

3.95 GPA

Kalamazoo Valley Community College

3.80 GPA